BUS 029 Quality Management

This unit is designed to give students the basic principles and techniques of quality management, including quality objectives, process improvement, cost of quality, Pareto’s law and Fishbone diagrams.

Performance Requirements :

  1. Discuss what quality is and explain why quality objectives are important to an organization.
  2. Identify a quality problem within an organization and suggest ways to solve the quality problem.
  3. Explain the concept of cost of quality and discuss how to implement total quality management within an organization.
  4. Apply Pareto’s law and Fishbone diagrams to solve the quality problems within an organization.

Advance Diploma In Business